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Call911

All Emergencies: Call 911

Non-Emergency 843-527-6763

Poison Control 800-222-1222

SC Forestry 800-986-5256

 

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Frequently Asked Questions

 

How do I call for services of Georgetown City Fire Department if I need them?

Simply call "911" and give your location and/or address to the call taker to whom you are talking. Never panic and try to stay calm as possible. Be prepared to give as much information as you can about the nature of the emergency you are calling about.

What should I do when a fire truck or ambulance approaches me while I am driving?

If any emergency vehicle approaches you with emergency lights and sirens on, pull to the right, if safe to do so, and come to a stop. Emergency vehicles are trying to get to a scene as quickly as possible, while driving in a safe manner. Also, when approaching a stopped emergency vehicle, slow down and, if safe to do so, move to a lane of travel not adjacent to the stopped vehicle. Firefighters may be in the roadway helping others.

Why does a fire truck show up with the ambulance when I call for a medical reason?

Georgetown City Fire Department responds with the nearest ambulance to many EMS incidents. Fire apparatus may be dispatched as a first responder if the information gathered by the call taker meets specific incident type criteria.

How come I see fire trucks with lights and sirens go through a red light and then after they go through, they turn off their lights and slow down?

Several units are sometimes dispatched to the same incident. The first unity arriving on scene surveys the situation and sometimes makes the determination that it is under control, or they can handle with the units on scene. All other responding units are then cancelled and placed in service.

When you see emergency vehicles driving "emergent" with lights and sirens and then slow down and turn emergency lights off, they have been cancelled from they call they were responding to.

Why do so many fire apparatus respond to simple incidents?

There may be multiple fire department vehicles on scene of which seems to be a "simple" incident. However, in emergency services we have learned that if we assume something is "simple" we can be horribly mistaken. We respond as quickly as we can, prepared to encounter the worst.

We have a standard response plan on all incidents. This system is a pre-designated formula that determines the amount and type of equipment sent to an incident. For example a residential structure fire calls for a different response than do commercial/multi-family structure fires.

Why do I have to dial 9-1-1? If I call the fire station would it save time?

The 911 Emergency System is designed to save valuable seconds, thus protecting property and saving lives. When you dial 911, dispatch will send out all appropriate apparatus needed to your emergency. In some cases, it is not only the fire station closest to your home, but those also in surrounding stations.

Does Georgetown City Fire Department charge for its services?

There is usually no charge for fire suppression services though chemical spills and other hazardous cleanups can result in charges in special situations. Georgetown City Fire Department is funded by tax revenue.

Why are flags at the fire station at Half Staff?

Flag at all City Fire Stations are flown at half staff in the Honor or Memory of certain people and/or events.  These can include national holidays or when a city/county/state government official dies. We also honor those that are firefighters killed in the line of duty as well as anytime a current or former Georgetown City Firefighter dies.

How many incidents does the department respond to annually?

The Georgetown City Fire Department responds to hundreds of calls annually. For a current month-by-month statistics and a previous year summary, click here.

What is a "Red Flag Alert"?

A Red Flag Alert is a wildfire danger warning issued by the South Carolina Forestry Commission. The Red Flag cautions that wildfire danger is increasing and that outdoor burning could become difficult to control. A Red Flag Alert does not prohibit outdoor burning as long as all other state and local regulations are followed.

After fire damage to my property, how do I obtain a fire report?

You can obtain a fire report from our Administration Office located at 1405 Prince Street, Georgetown, SC 29440. For questions, please call 843-545-4200.